How to log in to Bitbuy (Canada) — quick, secure steps

Overview

Bitbuy is a regulated Canadian cryptocurrency marketplace where Canadians can buy, sell and trade crypto assets. This guide shows the standard sign-in flow and practical troubleshooting steps if you’re unable to access your account. For general company information and proof-of-reserve / trust details see Bitbuy’s homepage and Trust Centre. :contentReference[oaicite:0]{index=0}

How to sign in (step-by-step)

1. Open the Bitbuy sign-in page: app-new.bitbuy.ca/sign-in. :contentReference[oaicite:1]{index=1}
2. Enter your registered email address and password. If Bitbuy prompts, choose the account origin (the platform version you used to sign up).
3. If enabled, complete Two-Factor Authentication (2FA) via your authenticator app or SMS code — depending on your account settings.
4. Once signed in, you can access Express Trade, Pro Trade, Staking and your account settings. :contentReference[oaicite:2]{index=2}

Troubleshooting common login issues

If you can’t log in immediately: first confirm you’re using the correct email/password and that your browser is up to date. If login attempts fail repeatedly you may be prompted to reset your password or contact support to regain access. Bitbuy’s Support centre lists account and login guidance. :contentReference[oaicite:3]{index=3}

Account recovery & locked accounts

If you’re locked out or can’t complete 2FA, Bitbuy requires identity verification to restore access. Expect to submit ID and follow their support process — there’s a “Help with account access” option in the support request form. Use the official support request page rather than sharing credentials with anyone. :contentReference[oaicite:5]{index=5}

Security best practices (recommended)

• Use a strong, unique password and a password manager.
• Enable an authenticator app (TOTP) instead of SMS when possible.
• Never share your password or 2FA codes — Bitbuy support will never ask you for your password. :contentReference[oaicite:6]{index=6}
• Keep your recovery emails and phone numbers up to date in your account settings.

Contacting Bitbuy support

For account-specific help submit a support request through Bitbuy’s Help Centre or Contact page. Responses come from Bitbuy’s official support address; Bitbuy does not offer inbound phone support for most inquiries—use the support portal to submit verification documents securely. :contentReference[oaicite:7]{index=7}

Submit a support request

Quick FAQ

Where do I sign in?

Use app-new.bitbuy.ca/sign-in. :contentReference[oaicite:8]{index=8}

What if I don’t get an SMS code?

Check cellular connectivity, blocked numbers, and message settings; follow Bitbuy’s SMS troubleshooting article. :contentReference[oaicite:9]{index=9}

How do I recover my account?

Open a request via Bitbuy Support and follow their identity verification steps. :contentReference[oaicite:10]{index=10}